Electronic Document Presentation and Payment
Reduce costs and increase cash-flow with Gilmore Doculink’s electronic document presentation and payment solution. securED offers an all-encompassing electronic delivery platform for content delivery – all within one, easy-to-use, secure and environmentally friendly solution. securED makes “e” simple and secure. And, Gilmore Doculink delivers the entire support infrastructure – from customer service to an on-line payment interface enabling organizations to better serve their clientele.
With securED, businesses can deliver “e” content, including invoices, statements or other documents, easily and securely. Improve efficiencies while at the same time save on paper and postage costs. Cash flow is improved when customers receive invoices faster and in turn pay faster. Customer service costs are optimized by shifting bill payment to a self-serve, on line customer support model. Using fewer resources in content production and distribution, securED is the environmentally preferred alternative to traditional modes of content delivery.
securED is a turnkey solution that offers two key applications. First, a central electronic repository lets our customers’ Customer Service Representatives (CSRs) access virtually all customer-facing correspondence.
This offers several advantages including:
- Support call-time is reduced and costs lowered when CSRs can readily access, from one electronic location, the composed document a customer is referencing;
- CSRs can print, email or fax copies of documents to a customer on-demand; and
- Content is available around the clock and fully searchable based on key-client information.
Second, organizations can easily and cost-effectively offer a secure and safe on-line alternative for invoice payment with securED. Yet, the solution is flexible enough to coordinate with traditional in-the-mail or in-person payment scenarios.
Other advantages of going “e” include:
- Customers can safely pay bills on-line by credit card or ACH and ACSS debit;
- Cash flow is improved with payments being made quicker;
- Customers enjoy the convenience of 24/7 access; and
- Cross-border payments are simplified.
The Gilmore Doculink solution also lets organizations make the most of each customer touch-point. Enterprise or other targeted marketing messages can be included in electronic communications to up-sell, cross-sell or generate an action or response. Organizations can cost-effectively exploit and maximize one-to-one marketing opportunities.
Put simply, securED enables organization to easily transition to a fully integrated e-strategy easily and securely.
Find out MORE about Gilmore Doculink's Electronic Bill Payment and Presentation solution.